PlantVine 30 Day Guarantee
Canceling Your Order
Orders cancelled before items are shipped will receive a full refund. Orders cannot be cancelled once shipped. If you refuse your shipment and the plant makes it back to us in resaleable condition, we will refund the purchase price minus our cost of shipping and handling which will be calculated based on the package size and shipping address.
Before we ship a plant, you will receive a picture of the plant we are shipping you. To cancel, please reply to that email, use the contact form, or contact us as soon as possible at 888-361-9998 to cancel your order.
Damaged Material in Transit?
In the event that your order is damaged in transit, please let us know within 2 business days of receiving your order. Upon confirmation that your material is damaged due to shipping we will replace your items at free of charge. *Please do not discard goods or box. You will be asked to provide images of damage to material and condition of material in box. Please contact us online or call customer service at 888-361-9998 and have the following information ready:
- Order #
- Item name/ Sku Number
Upon initiating a damage claim, we will work hard to get your material replaced as soon as possible