Cancelling Your Order
Orders cancelled before items are shipped will receive a full refund. Orders cannot be cancelled once shipped.
If you refuse your shipment or return an order and the plant makes it back to us in resaleable condition, we will refund the purchase price minus a 10% restocking fee on the product price, as well as our actual cost of shipping and handling, which will be calculated based on the package size and shipping address.
Damaged Material in Transit?
In the event that your order is damaged in transit, please let us know within 1 business day of receiving your order. Upon confirmation that your material is damaged due to shipping we will replace your items.
Please keep in mind:
Product: Replaced at no extra cost for the item.
Replacement Shipping: Shipping charges to deliver the new plant are not included and are paid by the customer.
*Please do not discard goods or box. You will be asked to provide images of damage to material and condition of material in box. Please contact us online or call customer service at 855-257-9231 and have the following information ready:
- Order #
- Item name/ SKU Number
Upon initiating a damage claim, we will work hard to get your material replaced as soon as possible
