Plantics Shop Policies, Packing, & Care Instructions

Collaboration with PlantVine

We are pleased to announce our collaboration with Plantics to bring even more plants/cuttings into your home! The best part is that ALL Shipping is included FREE with all cuttings by Plantics! No coupon necessary. Unfortunately cuttings sent by Plantics are not covered under PlantVine’s 30 Day Guarantee but if you have any issues, please click here.

How we pack

We pack our boxes with insulation and include a heat pack when necessary (e.g. winter months). Your cutting will arrive with the stem/roots wrapped in a moist paper towel inside of a plastic bag with a slit for air flow. The cutting will be secured within craft paper to ensure the leaf remains flat and appropriately positioned. It will then be insulated with polyfil during winter months or biodegradable packing peanuts in warmer months. Depending on the season you may find some festive goodies in there as well!


We ship our cuttings with UPS. Packages are fully insured through UPS for damage and loss past the expected delivery date. Restrictions to coverage may apply including if failure of delivery is recorded as being due to a COVID reason. Please contact us within 8 hours of package arrival if there is an issue.

Cutting arrived damaged

Some damage is to be expected as plants do not love to be in boxes. Severely damaged/dead plants can warrant us opening a claim so be sure to send us photos within 8 hours of the package being marked delivered. Head over to our troubleshooting tab to give your cutting the best chance! Often they will arrive in pristine condition but having to cut off a bit of rot, remove unhappy aerials, or trim off some crisping of the leaf edge may occur but does not affect the overall health of your plant. We do not charge extra for aerial roots as they are not vital to the plant’s survival. We do everything we can to be sure our cuttings arrive safely but there is inherent risk to shipping plants. Beyond immediate issues with a plant that was damaged from spending too much time in the mail: No returns, exchanges, refunds, or cancellations for any reason including damaged plants.

My plant rotted

We are not responsible for plants that rot under your care. We provide advice for rooting but cannot be responsible for a cutting that rots after you receive it. Please do your research and  be prepared!

Caring & Growing Your Cuttings

Step 1: Propagation

After arrival place cutting in a couple inches of water. Be sure the node is covered and you will want to change the water every few days. Bonus: Add a grow light to help encourage your baby to grow strong & healthy!

Step 2: Humidity

Creating and simulating the right growing conditions for these babies are key. So increasing the humidity in your home is a must by either adding a simple humidifier or misting your cuttings/plants daily. It is important to simulate a tropical condition as best as you can by giving them warmth and humidity between 70-80% in your home or greenhouse!

Step 3: Potting

Finally, its time to repot, the moment you have been waiting for! As you see a few inches of roots it’s time to pot! We recommend a mix of 1/3 potting soil, 1/3 perlite, and 1/3 orchid bark. It is also important to pot your baby into a pot with a drainage hole to help prevent overwatering.

Step 4: Caring for Your Potted Plant - Watering

Now that you have a potted plant, its important to make sure that you do not over or underwater your new baby. We always recommend using a simple moisture meter to help with watering. PlantVine offers a moisture meter of their own, that is available for purchase by clicking here. You will want to make sure that your aroid’s soil dries out between waterings at least in the top few inches of the soil. We recommend bottom-watering to ensure roots are taking what they need but will not be over watered.

*Remember to still top water sometimes to rinse minerals through the soil column.

Step 5: Caring for Your Potted Plant - Light

It is important to provide your newly potted plant with bright indirect light in your home. If possible you can always supplement with grow lights if needed. We definitely suggest you keep a grow light on hand for those darker winter months. Make sure to not place your potted plant too close to a warm radiator or close to a cold winter during the winter months as this can lead to leaf burn.

Pro Tip: Get a grow light that can be screwed and unscrewed from a traditional lamp to not ruin your homes aesthetic.

Troubleshooting Rot

Use a thin, sharp, alcohol-sanitized knife to cut of the rot. Seeing black or dark pigmentation does not always mean rot so feel for mush! Be sure the knife is sharp as to avoid squashing those delicate plant cells.

Indirect light or grow lights!